Penrith: a great place for business

Category: Charity Shops

Carlisle Eden Mind

Angel Lane is a pedestrian street running between Cornmarket (1 hour disc parking) and Market Square (loading bays for shop donations). Offices ca be acessed through the shop.

Our Services:


MindLine Cumbria

We are open 12 noon until 11pm Monday to Friday and 5pm until 11pm weekends and bank holidays.

Do you need to talk? Feeling alone or in crisis?

Call MindLine Cumbria on 0300 561 0000


Text 'Mind' and your question to 81066

Email [email protected]

We offer information, support and guidance about mental health issues over the telephone, via text, webchat or email. We want to take time to listen to you and to understand your situation.


The Lighthouse

Sanctuary and support in times of crisis.

The Lighthouse is a calm, safe and comfortable place for people from Carlisle or Eden District to visit when they are experiencing crisis, feeling unsafe or finding it hard to cope.

We are open 6pm to 11pm, every night of the year. 

At The Lighthouse you can talk to one of our crisis support workers, exploring together ways to feel safe and strategies to help you cope with your crisis. Some people simply use The Lighthouse as a calm and safe place to have some time out. Others find support through talking to people in a similar situation as them.

The service is confidential. We won’t tell anyone about your visit, unless you ask us to - except in exceptional circumstances.

How to visit us

Visits to The Lighthouse are by appointment only. 

Call us on: 0300 561 0000 and together we will talk through your situation and decide if a visit to The Lighthouse is suitable for you. 

If you’ve visited The Lighthouse before, please call us first to request a further visit. 

You can also be accompanied by a friend or relative on your visit.


Help Through Hardship Crisis

Connect is a partnership project between Carlisle Eden Mind, Citizens Advice Carlisle and Eden and Cumbria Law Centre.

The Connect team work with anyone who is suffering crisis, poverty or hardship and is worried about their mental health and wellbeing.

A hardship or poverty crisis can include immediate problems such as issues with money, food, gas/electric, clothes, furniture etc. It can also include wider needs such as housing, welfare, benefits and debt.

We help to provide a holistic service to people to help meet their needs and develop a support plan alongside these other agencies if necessary.

You can contact the Connect Caseworkers on 01228 370633 or via email at [email protected]

Your Voice Advocacy

Your Voice, Carlisle Eden Mind's advocacy scheme, provides Independent Mental Health Advocacy (IMHA) for individuals detained under the Mental Health Act who need help to express themselves to mental health services. We aim to ensure individuals have an active voice in decisions being made about them, their support and treatment and that their opinions, views and needs are respected and heard.

To contact us call our referral line on 0300 012 0103 or e-mail [email protected]


Young People’s Advocacy

Are you aged between 11-18 yrs? Would you like help to: 

Make sure people listen to what you have to say?

Take you seriously?

Speak up?

Sort out the problem the way you want it sorted?

Get clear information about what you want to know?

Gain the confidence to speak up for yourself in the future?

At Your Voice..

We can help you to understand your rights, work out what you want to say, help you share your views, wishes and feelings, look at your options and look for a solution. We can make sure you have your voice and views heard.

email: [email protected]

telephone: 0300 0120103


Mental Health Training Courses

We can design courses to fit your organisation or group needs and we also provide nationally and internationally recognised courses such as Mental Health First Aid, Youth Mental Health First Aid, ASIST (applied suicide intervention skills training), Suicide Talk, Safe Talk and Living Works Courses.

For further information contact our Training Team [email protected] or telephone 01228 543354.

Volunteering and Supported Volunteering

Volunteering is a wonderful way to develop your skills and confidence whilst giving something back to others and we have a range of volunteering roles across our shops, offices, and projects.

For information about volunteering opportunities contact us on 01228 543354 or email [email protected]


Contacting Us:

Carlisle Eden Mind has its head office in Carlisle at 27 Spencer Street, Carlisle, CA1 1BE.

Our Shops are based at: (all offering voluntering opportunitys)

 13 Angel Lane, Penrith

 52 Lowther Street, Carlisle

 3 Market Arcade, Appleby 

For the latest information please visit the Carlisle Eden Mind website or call 01228 543354.

Alternatively, you can email us at [email protected]

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